MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
How do I contact MyHeritage by email?
For any questions regarding your DNA kit, the activation process, the Health Questionnaire, processing your results at the lab, your Ethnicity Estimate, or your DNA Matches, please contact the MyHeritage Support team by email at firstname.lastname@example.org or call us toll-free at 1-800-MYHERITAGE.
Can I cancel my MyHeritage subscription?
A subscription that has been purchased via the MyHeritage app can only be canceled through Google Play or App store depending on your mobile device.
What happens if I cancel MyHeritage subscription?
When your site subscription expires, your data is saved on your family site. You will have restricted access to the site options, but you can either renew your subscription or downgrade back to the Basic plan.
Does MyHeritage cost money?
Signing up to MyHeritage is completely free and allows you to build your own family site. Basic sites are free to create. … If your tree grows and you need more storage, you can upgrade your family site at any time with a site subscription.
Does MyHeritage have a free trial?
MyHeritage is offering a special discount on its annual Complete Plan price with a FREE 14-DAY Trial. MyHeritage is one of the fastest growing genealogy sites and the best place to build your family tree, with historical collections including billions of records.
How do I access MyHeritage for free?
- Select the Question Mark in the upper right corner.
- Select “Help Center” in the pop-up.
- Select “Partners” in the icon of shaking hands.
- Select “Partners”
- Select “Partner Access”
- Select “MyHeritage” or “Join for Free”
- Select “Create Your Free MyHeritage Account” or a similar menu item.
Does MyHeritage expire?
MyHeritage DNA kits have an expiration date of one year after purchase, so if you have ordered a kit, you can use it without any problems many months after receiving it.
Is MyHeritage any good?
With MyHeritage, you can download your data for use elsewhere as well as upload data from other test companies. AncestryDNA doesn’t let you upload anything from anywhere else. Bottom line: If you want to save money and you’re in a hurry to get results (several weeks faster), MyHeritage is a good choice.